Please refer your customer directly to the top up voucher supplier. Do not refund; there is a high likelihood that the voucher has been used. You may apply to void the transaction using our automated phone service, but if the supplier advises the voucher has been used, you will be charged for it and an additional restocking fee will apply.
We provide high quality service and excellence in activation, payments and promotion.
We are Kiwi owned and operated and Our New Zealand based teams are always ready to help.
Auckland Wellington Christchurch Email us