Your terminal is not receiving a reply from the Activata or Paymark host server. This is not likely to be a terminal fault but may indicate a problem with phone lines between your location and Activata/Paymark.
- Check phone line or ethernet cable is plugged in and the modem light is on.
- Is any other device (eg phone, fax, dial up Internet) using the same line?
- Has anything changed? eg: new PINpad, new PABX or phone, etc. If so, this is likely to have affected your connection. If in doubt contact the technician who installed the new device.
- Is there dial tone? If necessary, plug a telephone into the socket and check for dial tone. If there is no dial tone, the terminal will say “waiting for line” and will not transact.
- Does your terminal read error 10? If so, the terminal is blocked. Contact Activata Customer Care.
- Attempt a logon.
Result:
– “Logon accepted”. Problem solved.
– “Declined. MAC error” – something has changed in your set-up. Call Activata Customer Care.
– “Transmission error” again – possible local area telephone line problem. Call Activata Customer Care